Own a care business. We'll show you exactly how to run it.
You've never run a business before. That's fine — most of our franchise partners hadn't either.
We send you the enquiries. We handle the licences, the compliance and the billing. You call people, book them in, and build something that matters.
The demand is already there.
You're not creating a market. You're stepping into one the government already funds.
Government-funded. Community-focused. Recession-resistant. The future is care.
Your business as a living system.
Every part of it, and exactly who does what. Click any node — or hit play and watch a client travel all the way through.
← Drag the map sideways to explore →
We build and run the ads. You tell us what's happening on the ground.
Facebook and Instagram campaigns are written, funded and managed for your territory — targeted at families searching for care right now. Enquiries come straight to you.
- We do: creative, targeting, budget, testing and optimisation.
- You do: tell us the suburbs, the local events, what's landing and what isn't.
- Together: the campaign gets sharper every month because you're the one on the ground.
You're the face in your community. That's the part we can't do for you.
Ads bring people who are already looking. Local relationships bring the referrals nobody else gets — and they compound, year after year.
- GPs and medical centres in your suburbs.
- Support coordinators and plan managers looking for reliable providers.
- Hospitals, community groups and allied health who need someone to hand people to.
- You get the playbook — who to visit, what to say, what to leave behind. Not "go network".
You're not knocking on doors as a stranger.
You launch under a national care brand that families, GPs and coordinators already recognise — with a reputation and referral pathways that took nine years to build.
- An established name with real reviews behind it.
- Existing referral relationships you plug into.
- Google presence, website and collateral, ready to go.
- Credibility when you're recruiting staff, not just clients.
A real person, in your area, who needs help now.
Every enquiry arrives with a name, a suburb and what they're after — from the ads, from your local relationships, or from the OSAN brand. Your job is to ring them.
- They came to you. You're not cold-calling anybody.
- Speed matters most — and we show you exactly how fast to move.
- Everything is tracked, so nobody falls through the cracks.
You call. We've already written what to say.
Every call comes with a script and a checklist. You're having a conversation with a worried family — not doing a hard sell.
- Word-for-word opener, the questions to ask, how to close on a visit.
- Coaching if your calls aren't converting — we listen and fix it with you.
- No care knowledge required to have this conversation well.
Book her straight into your calendar.
Pick a slot while you're still on the phone. Confirmation and reminder go out automatically.
- One shared calendar view — yours and every team member's.
- Confirmation SMS and reminders handled by the system.
- Switch between doing visits yourself and assigning them, any time.
The visit happens. The paperwork does itself.
This is the part that sinks independent providers — and the part you barely touch. You show up and care for someone. The system does the rest.
- You do: the visit, the relationship, the trust.
- OSAN does: care plan templates, compliance logging, claims and invoicing.
- Margaret becomes an ongoing client — and usually tells three friends.
You never apply for a licence. You never sit an audit alone.
Registration, policies, governance and audit preparation stay with head office. Independently this is the piece that costs $60,000–$120,000+ and takes 12–18 months.
- You operate under OSAN's registrations and accreditations.
- Policies and documentation are written and maintained for you.
- Auditing, legal and clinical governance sit with head office.
The software is already chosen, paid for and set up.
CRM, rostering, finance, HR and quality systems — tested and refined over 9+ years. You log in and use them. No procurement, no integration project, no guessing.
- Client records, notes and care plans in one place.
- Rostering that makes managing a team possible without a second job.
- Training on all of it, assuming you've never used anything like it.
You get paid without learning the funding rules.
NDIS and aged care claiming has its own language, its own line items and its own ways to get rejected. Head office handles it so your cash flow isn't your Sunday night problem.
- Claims lodged correctly against the right funding line.
- Invoicing and reconciliation done centrally.
- You see what's coming in — you just don't have to chase it.
Every loop feeds the middle.
Each client you look after well becomes a referral, a review and a reason the next family picks you. Do the loop enough times and you stop doing visits and start leading a team.
- More clients → hire your first support worker.
- More team → cover more of your territory.
- More coverage → a business that runs without you in every car.
What's actually stopping you?
Pick the one that's in your head right now. We'll answer it straight.
Yes — we both do. And we're upfront about which half is which.
This is the number one thing that kills new care providers: they get registered, then sit there with a silent phone. Here's how the work is actually split.
- We run the Meta advertising — Facebook and Instagram campaigns built, funded and managed for your territory. Enquiries land with you, with a name, a suburb and what they need.
- We bring the brand and the existing referral pathways — GPs, hospitals and support coordinators already know the OSAN name, so you're not a stranger.
- You build the local relationships — the GP down the road, the support coordinator, the seniors group. That's the part nobody can do for you, and it's the part that compounds.
- But you're not sent out cold. You get the playbook — who to visit, what to say, what to leave behind — plus the call scripts and the collateral.
- And coaching on conversion — if enquiries aren't turning into bookings, we work through it with you rather than leaving you to figure it out.
Almost nobody does. That's what funding brokers are for.
You don't need the full amount in cash. What lenders look at is your overall position — and most people are in a stronger one than they realise.
- If you have a mix of cash, home equity, or other assets a bank can see, you should be having a conversation with a funding broker.
- We'll introduce you to brokers who understand franchise lending and know how these deals get structured.
- It costs nothing to find out. A broker conversation tells you what you can borrow before you commit to anything.
- Franchises are easier to fund than startups — lenders can see a proven model and an established brand rather than an idea on paper.
Good. You've got no bad habits to unlearn.
The reason franchising exists is precisely for people in your position. Someone has already made the expensive mistakes so you don't have to.
- Full onboarding and training across operations, rostering, pricing, customer service and admin — built assuming you're brand new.
- The systems come with the business — CRM, rostering, finance, HR and quality software, already set up and refined over 9+ years.
- Coaching from people who've done it — not a manual you're left alone with. Regular business reviews and someone to ring.
- You follow a proven path — the daily loop above is the whole job. Enquiry, call, book, deliver, repeat.
Yes. You're running the business, not doing the clinical work.
Plenty of partners come from retail, hospitality, trades, corporate and admin backgrounds. What matters is that you're good with people and prepared to lead.
- Clinical management sits with head office — the clinical governance isn't on your shoulders.
- You can hire the qualified people — support workers, nurses and allied health, with OSAN's help recruiting them.
- Or start hands-on if you are qualified — the Owner-Operator pathway suits clinicians who want their own business.
- Either way you're supported — the model works both ways and you can move between them as you grow.
It should — if you were doing it alone. You're not.
Registration, policies, audits and governance are the single biggest reason independent providers fail or never launch. Independently that piece alone runs $60,000–$120,000+ and takes 12–18 months.
- You don't apply for the licences. You operate under OSAN's established registrations and accreditations.
- Policies and documentation are written for you — you're handed a compliant framework, not a blank page.
- Auditing, legal and governance stay with head office — including audit preparation when it comes around.
- Billing and claiming are handled — no wrestling with funding rules on a Sunday night.
Recruiting under a known brand is a completely different exercise.
Support workers are choosy about who they work for. An unknown one-person operation is a hard sell. A national care brand with real systems isn't.
- You recruit as OSAN Ability — an established name candidates recognise and trust.
- Recruitment, onboarding and training processes are provided — including staff compliance checks.
- Start small. Many partners begin doing the visits themselves and hire as the client base grows — there's no need to build a team on day one.
- Rostering software comes with the franchise — so managing a team doesn't become a second job.
Nobody's asking you to, on day one.
We'd rather be straight with you: this becomes a full-time business. But how you get there is a conversation, not an ultimatum.
- Some partners transition gradually — building the client base while winding down other work.
- The Active Operator pathway lets your team deliver services while you run the business — which changes what your week looks like.
- We'll map a realistic timeline with you on the discovery call, based on your actual situation — not a generic plan.
- And we'll tell you if the timing's wrong. Signing someone who isn't ready helps nobody.
Fair question. Here's how we'd reduce that risk — honestly.
No one can promise you a result, and anyone who does is lying to you. What we can do is remove the things that usually cause the failure.
- Demand isn't the risk — this is government-funded, growing, and largely recession-resistant. It's not a discretionary purchase people cut.
- The usual killers are removed — no clients, no compliance, no systems, no cash flow control. All four are handled.
- You do proper due diligence first — you get the Disclosure Document and franchise agreement, and we want you to take independent legal and accounting advice.
- You're not left alone — ongoing coaching, business reviews and someone who actually answers the phone.
"I don't have the cash." You might not need it.
Most people assume they're out before they've asked anyone. Take 20 seconds and find out.
How the funding conversation usually goes
- Banks look at your whole position, not just your savings account. Cash, equity, assets and income all count.
- Franchises are viewed more favourably than startups — there's a proven model and an established brand behind the loan.
- We introduce you to funding brokers who work with franchise lending and know how to structure it.
- Finding out costs you nothing and commits you to nothing. You just learn what's possible.
OSAN Ability and its franchise development partners do not provide credit assistance or financial advice, and are not a credit provider. We simply introduce you to independent, licensed finance brokers. Any lending decision is between you and your broker or lender, and you should get your own financial and legal advice.
Are you broker-ready?
Tick anything that applies to you. Nothing is recorded or sent anywhere.
Building it yourself costs a lot more.
Same business. Two ways to get there. Here's what each one actually costs in year one.
Independent cost ranges are OSAN Ability's estimates of typical first-year costs for establishing a standalone provider and vary by state, scale and circumstance. Provided for comparison only.
Two ways in. Straight numbers.
No hidden extras dressed up as inclusions. This is the whole thing.
Aged Care Franchise
Australia's fastest-ageing market, with all five aged care categories from day one.
All-in investment · plus GST · plus working capital
- All 5 aged care categories, live immediately
- Business setup & registration handled
- Systems, training & operational support
- Meta advertising & lead generation for your area
- Ongoing coaching & mentoring
- Back-office support for the long term
Aged Care + NDIS
Two government-funded revenue streams, one territory, one back office.
All-in investment · plus GST · plus working capital
- Everything in the Aged Care franchise
- Full NDIS disability support offering
- Both funding streams in your territory
- A much wider client base, same back office
- Clients moving between schemes stay with you
- The same coaching, systems and support
Figures exclude GST and do not include working capital, which varies by territory and scale. Full financial detail, fees and obligations are set out in the Disclosure Document and Franchise Agreement provided during the application process. This page is information only and is not financial, legal or investment advice — we strongly recommend independent legal and accounting advice before proceeding.
You run the territory. We carry the rest.
Head office handles
Six things you never have to become an expert in.
- National marketing
- Invoicing & billing
- Clinical management
- Compliance & governance
- Auditing & legal
- Systems & support
You pick how hands-on you are
Same systems, same support, same brand. You can start on one and move to the other.
Owner-Operator
You do the visitsYou deliver the care yourself. Lower overheads, direct client relationships, compliance carried by head office.
Active Operator
Your team does the visitsYou hire support workers and practitioners, book clients into their calendars, and build the business.
Five steps. No surprises.
You'll always know where you are and what's coming.
Book a discovery call
15 minutes. Your goals, your area, your budget — and an honest answer on whether this suits you.
Meet the team
Online or in person. Meet the people who'd actually be supporting you, and ask them anything.
Do your due diligence
You get the systems, the processes and the franchise agreement — with time to take legal and accounting advice.
Sort the funding
If you need it, we introduce you to a broker. If you don't, we skip straight past this one.
Onboard and launch
Training, setup and launch support until you're taking enquiries and serving clients.
Anything else?
How quickly could I be up and running?
Much faster than going it alone, because you're not waiting 12–18 months on your own registration. Your actual timeline depends on funding, due diligence and onboarding — we'll map a realistic one with you on the call.
Do I get an exclusive area?
Yes. You own and grow a defined territory. Availability changes as the network expands, so the fastest way to know about your area is to book a call and we'll check it on the spot.
What are the ongoing fees?
Ongoing fees, obligations and full financial detail are set out in the Disclosure Document you receive during the application process — before you commit to anything. We'll walk you through them on the call rather than burying them here.
Can I take Aged Care now and add NDIS later?
Talk to us about it on the call. Most people who want both find it simpler and cheaper to take them together at $150,000 rather than separately.
What if I decide it's not for me?
Then it's not for you, and that's a perfectly good outcome. The discovery call is a conversation, not a commitment — and we'd rather tell you honestly that it isn't a fit than sign the wrong person.
What actually happens on the discovery call?
We ask about your goals, your budget and your preferred area. We answer your questions properly. If it looks like a fit we talk about next steps; if it doesn't, we tell you. No pressure either way.
You bring the drive. We'll bring everything else.
One 15-minute call. We'll check your area, talk through the money, and tell you straight whether this is right for you.
We don't just offer a franchise. We build partners for life.

