For people who want their own care business, but don't want to gamble everything figuring it out alone.
Own a care business, with the hard parts already done.
Registration, compliance, software and billing are handled by head office. And we teach you exactly how to run the Meta ads that bring enquiries into your territory.
You build the local relationships, look after your clients, and grow something that's yours. Most of our franchise partners had never run a business before either.
65clients in their first 3 months. One South Australian franchise partner's start. Individual result. Results vary and aren't guaranteed.
Don't take our word for it.
Here's what one franchise partner built after starting exactly where you are now.
That's what one OSAN franchise partner in South Australia built from a standing start, using the same training, systems and support you'd get.
One franchise partner's result. Results vary with territory, local demand and effort, and no result is guaranteed.
Your free Territory & Funding Assessment.
One call, three straight answers. You walk away knowing exactly where you stand, whether or not you go any further.
Is your area available?
We check your territory and talk through the aged care and NDIS demand in your part of the world.
Could you fund it?
We look at your position with you and, if it helps, introduce you to a licensed broker who can tell you what you could borrow.
What would your first 90 days look like?
We walk you through launching in your suburb: your first ads, your first referral partners and your first clients.
Plus an honest answer on whether this is right for you. If it isn't, we'll tell you.
Book My Free AssessmentCheck if your area's available.
Territories are exclusive, and availability changes as the network grows. Pop in your postcode and we'll check it for you.
- We check your territory and text you the answer.
- No call gets booked. You decide if you want to talk further.
- Takes about 30 seconds.
The demand is already there.
You're not creating a market. You're stepping into one the government already funds.
Government-funded. Community-focused. Recession-resistant. The future is care.
What a Tuesday actually looks like.
An example day for an owner-operator in their first year. Every territory and every week is different, but this is the shape of it.
Check overnight enquiries
Coffee, then open your CRM. Two families enquired overnight from the Facebook ad you set up last week.
Call back and book
You ring Margaret about support for her mum, with the call script in front of you. Home visit booked for Thursday.
First home visit
You sit down with Rita and her daughter, listen, work out what she needs, and start her care plan from a template.
Build your referral network
You drop in to the local GP practice and a support coordinator you met last month. Leave brochures, ask how you can help their patients.
Check your ads
After lunch, 20 minutes in Ads Manager reviewing this week's results, using the checklist from your training.
Interview a support worker
Your client list is growing, so you meet a candidate who could take on visits.
Roster and wrap up
Plan next week's visits and log today's notes in the system.
Done for the day
Two new clients on the way, two new referral contacts, and a hire in the pipeline.
Your business as a living system.
Every part of it, and exactly who does what. Click any node — or hit play and watch a client travel all the way through.
← Drag the map sideways to explore →
You run the ads. We teach you exactly how.
You're trained to set up and run Facebook and Instagram campaigns for your own territory, targeted at families looking for care right now. No marketing background needed. Enquiries come straight to you.
- We teach: campaign setup, targeting, writing the ads, setting a budget and reading the results.
- You do: run the campaigns for your suburbs, using the templates and playbook you're given.
- Together: we review what's working with you, so your ads get sharper every month.
You're the face in your community. That's the part we can't do for you.
Ads bring people who are already looking. Local relationships bring the referrals nobody else gets — and they compound, year after year.
- GPs and medical centres in your suburbs.
- Support coordinators and plan managers looking for reliable providers.
- Hospitals, community groups and allied health who need someone to hand people to.
- You get the playbook — who to visit, what to say, what to leave behind. Not "go network".
You're not knocking on doors as a stranger.
You launch under a national care brand that families, GPs and coordinators already recognise — with a reputation and referral pathways that took nine years to build.
- An established name with real reviews behind it.
- Existing referral relationships you plug into.
- Google presence, website and collateral, ready to go.
- Credibility when you're recruiting staff, not just clients.
A real person, in your area, who needs help now.
Every enquiry arrives with a name, a suburb and what they're after — from the ads, from your local relationships, or from the OSAN brand. Your job is to ring them.
- They came to you. You're not cold-calling anybody.
- Speed matters most — and we show you exactly how fast to move.
- Everything is tracked, so nobody falls through the cracks.
You call. We've already written what to say.
Every call comes with a script and a checklist. You're having a conversation with a worried family — not doing a hard sell.
- Word-for-word opener, the questions to ask, how to close on a visit.
- Coaching if your calls aren't converting — we listen and fix it with you.
- No care knowledge required to have this conversation well.
Book her straight into your calendar.
Pick a slot while you're still on the phone. Confirmation and reminder go out automatically.
- One shared calendar view — yours and every team member's.
- Confirmation SMS and reminders handled by the system.
- Switch between doing visits yourself and assigning them, any time.
The visit happens. The paperwork does itself.
This is the part that sinks independent providers — and the part you barely touch. You show up and care for someone. The system does the rest.
- You do: the visit, the relationship, the trust.
- OSAN does: care plan templates, compliance logging, claims and invoicing.
- Margaret becomes an ongoing client — and usually tells three friends.
You never apply for a licence. You never sit an audit alone.
Registration, policies, governance and audit preparation stay with head office. Independently this is the piece that costs $60,000–$120,000+ and takes 12–18 months.
- You operate under OSAN's registrations and accreditations.
- Policies and documentation are written and maintained for you.
- Auditing, legal and clinical governance sit with head office.
The software is already chosen, paid for and set up.
CRM, rostering, finance, HR and quality systems — tested and refined over 9+ years. You log in and use them. No procurement, no integration project, no guessing.
- Client records, notes and care plans in one place.
- Rostering that makes managing a team possible without a second job.
- Training on all of it, assuming you've never used anything like it.
You get paid without learning the funding rules.
NDIS and aged care claiming has its own language, its own line items and its own ways to get rejected. Head office handles it so your cash flow isn't your Sunday night problem.
- Claims lodged correctly against the right funding line.
- Invoicing and reconciliation done centrally.
- You see what's coming in — you just don't have to chase it.
Every loop feeds the middle.
Each client you look after well becomes a referral, a review and a reason the next family picks you. Do the loop enough times and you stop doing visits and start leading a team.
- More clients → hire your first support worker.
- More team → cover more of your territory.
- More coverage → a business that runs without you in every car.
Watch: Dr Omer Shahab Khan on building OSAN Ability.
Built by someone who got tired of care being about margins.
Before OSAN, Dr Omer Shahab Khan worked in technology for companies like IBM, HP and Cisco. When he looked at the support older and disabled members of his own family were getting, he saw providers focused on margins, and the dignity was missing.
So he left a secure career to build a care company around compassion, dignity and respect. New team members start there, before they learn anything else about delivering care.
That's the foundation your franchise is built on.
Read his story in ForbesWhat's actually stopping you?
Pick the one that's in your head right now. We'll answer it straight.
Yes — we both do. And we're upfront about which half is which.
This is the number one thing that kills new care providers: they get registered, then sit there with a silent phone. Here's how the work is actually split.
- We teach you to run Meta advertising — how to set up Facebook and Instagram campaigns for your territory, what to say, who to target and how to read the results. Enquiries land with you, with a name, a suburb and what they need.
- We bring the brand and the existing referral pathways — GPs, hospitals and support coordinators already know the OSAN name, so you're not a stranger.
- You build the local relationships — the GP down the road, the support coordinator, the seniors group. That's the part nobody can do for you, and it's the part that compounds.
- But you're not sent out cold. You get the playbook — who to visit, what to say, what to leave behind — plus the call scripts and the collateral.
- And coaching on conversion — if enquiries aren't turning into bookings, we work through it with you rather than leaving you to figure it out.
Almost nobody does. That's what funding brokers are for.
You don't need the full amount in cash. What lenders look at is your overall position — and most people are in a stronger one than they realise.
- If you have a mix of cash, home equity, or other assets a bank can see, you should be having a conversation with a funding broker.
- We'll introduce you to brokers who understand franchise lending and know how these deals get structured.
- It costs nothing to find out. A broker conversation tells you what you can borrow before you commit to anything.
- Franchises are easier to fund than startups — lenders can see a proven model and an established brand rather than an idea on paper.
Good. You've got no bad habits to unlearn.
The reason franchising exists is precisely for people in your position. Someone has already made the expensive mistakes so you don't have to.
- Full onboarding and training across operations, rostering, pricing, customer service and admin — built assuming you're brand new.
- The systems come with the business — CRM, rostering, finance, HR and quality software, already set up and refined over 9+ years.
- Coaching from people who've done it — not a manual you're left alone with. Regular business reviews and someone to ring.
- You follow a proven path — the daily loop above is the whole job. Enquiry, call, book, deliver, repeat.
Yes. You're running the business, not doing the clinical work.
Plenty of partners come from retail, hospitality, trades, corporate and admin backgrounds. What matters is that you're good with people and prepared to lead.
- Clinical management sits with head office — the clinical governance isn't on your shoulders.
- You can hire the qualified people — support workers, nurses and allied health, with OSAN's help recruiting them.
- Or start hands-on if you are qualified — the Owner-Operator pathway suits clinicians who want their own business.
- Either way you're supported — the model works both ways and you can move between them as you grow.
It should — if you were doing it alone. You're not.
Registration, policies, audits and governance are the single biggest reason independent providers fail or never launch. Independently that piece alone runs $60,000–$120,000+ and takes 12–18 months.
- You don't apply for the licences. You operate under OSAN's established registrations and accreditations.
- Policies and documentation are written for you — you're handed a compliant framework, not a blank page.
- Auditing, legal and governance stay with head office — including audit preparation when it comes around.
- Billing and claiming are handled — no wrestling with funding rules on a Sunday night.
Recruiting under a known brand is a completely different exercise.
Support workers are choosy about who they work for. An unknown one-person operation is a hard sell. A national care brand with real systems isn't.
- You recruit as OSAN Ability — an established name candidates recognise and trust.
- Recruitment, onboarding and training processes are provided — including staff compliance checks.
- Start small. Many partners begin doing the visits themselves and hire as the client base grows — there's no need to build a team on day one.
- Rostering software comes with the franchise — so managing a team doesn't become a second job.
Nobody's asking you to, on day one.
We'd rather be straight with you: this becomes a full-time business. But how you get there is a conversation, not an ultimatum.
- Some partners transition gradually — building the client base while winding down other work.
- The Active Operator pathway lets your team deliver services while you run the business — which changes what your week looks like.
- We'll map a realistic timeline with you in your free assessment, based on your actual situation — not a generic plan.
- And we'll tell you if the timing's wrong. Signing someone who isn't ready helps nobody.
Fair question. Here's how we'd reduce that risk — honestly.
No one can promise you a result, and anyone who does is lying to you. What we can do is remove the things that usually cause the failure.
- Demand isn't the risk — this is government-funded, growing, and largely recession-resistant. It's not a discretionary purchase people cut.
- The usual killers are tackled — no clients, no compliance, no systems, no cash flow control. You're trained to win clients, and head office carries the other three.
- You do proper due diligence first — you get the Disclosure Document and franchise agreement, and we want you to take independent legal and accounting advice.
- You're not left alone — ongoing coaching, business reviews and someone who actually answers the phone.
"I don't have the cash." You might not need it.
Most people assume they're out before they've asked anyone. Take 20 seconds and find out.
How the funding conversation usually goes
- Banks look at your whole position, not just your savings account. Cash, equity, assets and income all count.
- Franchises are viewed more favourably than startups — there's a proven model and an established brand behind the loan.
- We introduce you to funding brokers who work with franchise lending and know how to structure it.
- Finding out costs you nothing and commits you to nothing. You just learn what's possible.
OSAN Ability and its franchise development partners do not provide credit assistance or financial advice, and are not a credit provider. We simply introduce you to independent, licensed finance brokers. Any lending decision is between you and your broker or lender, and you should get your own financial and legal advice.
Are you broker-ready?
Tick anything that applies to you. Nothing is recorded or sent anywhere.
Building it yourself costs a lot more.
Same business. Two ways to get there. Here's what each one actually costs in year one.
Independent cost ranges are OSAN Ability's estimates of typical first-year costs for establishing a standalone provider and vary by state, scale and circumstance. Provided for comparison only.
Two ways in. Straight numbers.
No hidden extras. Here's what you pay upfront, and what you pay ongoing.
Aged Care Franchise
Australia's fastest-ageing market, with all five aged care categories from day one.
All-in investment · plus GST · plus working capital
- All 5 aged care categories, live immediately
- Business setup & registration handled
- Systems, training & operational support
- Meta advertising training & lead generation playbook
- Ongoing coaching & mentoring
- Back-office support for the long term
Aged Care + NDIS
Two government-funded revenue streams, one territory, one back office.
All-in investment · plus GST · plus working capital
- Everything in the Aged Care franchise
- Full NDIS disability support offering
- Both funding streams in your territory
- A much wider client base, same back office
- Clients moving between schemes stay with you
- The same coaching, systems and support
One ongoing fee, of gross revenue
Some franchises advertise a lower royalty, then charge separately for marketing levies, software, compliance and accounting. With OSAN, it's all in the one fee.
- Royalties
- Compliance
- Auditing
- Marketing
- National marketing
- Technology & systems
- Licensing
- Accounting & billing
Figures exclude GST and do not include working capital, which varies by territory and scale. Full financial detail, fees and obligations are set out in the Disclosure Document and Franchise Agreement provided during the application process. This page is information only and is not financial, legal or investment advice — we strongly recommend independent legal and accounting advice before proceeding.
You run the territory. We carry the rest.
Head office handles
Six things you never have to become an expert in.
- National marketing
- Invoicing & billing
- Clinical management
- Compliance & governance
- Auditing & legal
- Systems & support
You pick how hands-on you are
Same systems, same support, same brand. You can start on one and move to the other.
Owner-Operator
You do the visitsYou deliver the care yourself. Lower overheads, direct client relationships, compliance carried by head office.
Active Operator
Your team does the visitsYou hire support workers and practitioners, book clients into their calendars, and build the business.
Five steps. No surprises.
You'll always know where you are and what's coming.
Book your free Territory & Funding Assessment
We check your area, look at how you'd fund it, walk through your first 90 days, and give you an honest answer on whether this suits you.
Meet the team
Online or in person. Meet the people who'd actually be supporting you, and ask them anything.
Do your due diligence
You get the systems, the processes and the franchise agreement — with time to take legal and accounting advice.
Sort the funding
If you need it, we introduce you to a broker. If you don't, we skip straight past this one.
Onboard and launch
A 4–5 week onboarding with each head of department: technology, marketing, operations, systems, clients, compliance and auditing. Then you're taking enquiries and serving clients.
Anything else?
How quickly could I be up and running?
As soon as you've finished onboarding, which takes 4 to 5 weeks. You work through each head of department in turn, so you learn every part of your business from the person who runs it:
- Technology
- Marketing
- Operations
- Systems
- Clients
- Compliance
- Auditing
Compare that with 12–18 months to get registered on your own. Funding and due diligence come before onboarding, and we'll map a realistic timeline with you in your free assessment.
Do I get an exclusive area?
Yes. You own and grow a defined territory. Availability changes as the network expands, so the fastest way to know about your area is to book your free assessment and we'll check it on the spot.
What are the ongoing fees?
One ongoing fee of 15% of gross revenue. It covers:
- Royalties
- Compliance
- Auditing
- Marketing
- National marketing
- Technology and systems
- Licensing
- Accounting and billing
Those are costs you'd otherwise pay separately to run a registered care business, which is why the cost comparison above looks the way it does. Full detail and your obligations are set out in the Disclosure Document you receive during the application process, before you commit to anything.
Can I take Aged Care now and add NDIS later?
Talk to us about it on the call. Most people who want both find it simpler and cheaper to take them together at $150,000 rather than separately.
What if I decide it's not for me?
Then it's not for you, and that's a perfectly good outcome. The free assessment is a conversation, not a commitment — and we'd rather tell you honestly that it isn't a fit than sign the wrong person.
What happens in the free assessment?
We check whether your area is available, talk through how you'd fund it (and introduce you to a licensed broker if that helps), and walk you through what your first 90 days would look like. We answer your questions properly. If it looks like a fit we talk about next steps; if it doesn't, we tell you. No pressure either way.
You bring the drive. We'll bring everything else.
Book your free Territory & Funding Assessment. We'll check your area, talk through the money, map your first 90 days, and tell you straight whether this is right for you.
We don't just offer a franchise. We build partners for life.